• Senior Analyst, Yardi Support Specialist

    Job ID
    2018-1287
    # of Openings
    1
    Job Locations
    US-CA-Los Angeles | US-NY-New York
    Posted Date
    2 days ago(5/23/2018 7:00 PM)
    Category
    Information Technology
  • Overview

    Colony NorthStar, Inc. (NYSE: CLNS) is a leading global real estate and investment management firm with significant property holdings in the healthcare, industrial and hospitality sectors, opportunistic equity and debt investments and an embedded institutional and retail investment management business. CLNS currently has $43 billion in assets under management (AUM) and maintains HQ in Los Angeles and New York with a total of 500 employees in 18 offices worldwide.

     

    This is an exciting, newly created, and standalone position for either an Accounting or IT professional with exceptional skills/experience with Yardi Voyager. The incumbent will be responsible for providing company-wide Yardi support to global teams, including: providing high-level support to the business, conducting thorough training for both end-users and the IT team, rolling out new features, assisting with enhancement implementations, onboarding new clients, etc.

    Responsibilities

    • Provide training for end-users in both IT and in the business
    • Develop and rollout policy and procedure manuals
    • Provide support upon user request with to address functional issues and provide spot training / guidance as needed
    • Identify and escalate software defects related to support tasks
    • Track support work in helpdesk ticketing system in compliance with established IT policies
    • Coordinate with Yardi integration teams for escalation and on larger projects as needed
    • Provide mentoring/training to other IT staff to allow routine matters to be handled by the larger team
    • Assist in the implementation and rollout of new software features and the like

     

    Qualifications

    • 3-10 years of experience with Yardi Voyager (including version 7S) and related functional modules (IM, AR, AP etc.) either providing a support or being part of an accounting team in a corporate environment of at least 100 users
    • Knowledge of international functionality (Translation, Recoverability, VAT etc.) preferred
    • Expertise in core accounting concepts to be able to understand context of support requests to provide more comprehensive guidance and solutions
    • Possess working knowledge of a variety of software applications and services (Microsoft Office etc.)
    • Strong written and verbal communications skills
    • Excellent interpersonal and customer service skills
    • Strong follow-up skills
    • Committed to seeing complex issues through to resolution
    • Ability to handle a fast paced environment and work well under pressure
    • Will consider either IT or Accounting background

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