Returning Candidate?

Senior Analyst, Yardi Support Specialist

Senior Analyst, Yardi Support Specialist

Job ID 
2018-1277
# of Openings 
1
Job Locations 
US-NY-New York
Posted Date 
3/21/2018
Category 
Information Technology

More information about this job

Overview

Colony NorthStar, Inc. (Colony NorthStar, NYSE: CLNS) is a global, diversified equity REIT with an embedded investment management platform with approximately $43 billion in assets under management, making Colony NorthStar the sixth-largest independent global real estate manager in the world. CLNS currently operates in 18 offices with 500+ employees worldwide.

 

This is an exciting, newly created, and standalone position for either an Accounting or IT professional with exceptional skills/experience with Yardi Voyager. The incumbent will be responsible for providing company-wide Yardi support to global teams, including: providing high-level support to the business, conducting thorough training for both end-users and the IT team, rolling out new features, assisting with enhancement implementations, onboarding new clients, etc.

Responsibilities

  • Provide training for end-users in both IT and in the business
  • Develop and rollout policy and procedure manuals
  • Provide support upon user request with to address functional issues and provide spot training / guidance as needed
  • Identify and escalate software defects related to support tasks
  • Track support work in helpdesk ticketing system in compliance with established IT policies
  • Coordinate with Yardi integration teams for escalation and on larger projects as needed
  • Provide mentoring/training to other IT staff to allow routine matters to be handled by the larger team
  • Assist in the implementation and rollout of new software features and the like

 

Qualifications

  • 3-10 years of experience with Yardi Voyager (including version 7S) and related functional modules (IM, AR, AP etc.) either providing a support or being part of an accounting team in a corporate environment of at least 100 users
  • Knowledge of international functionality (Translation, Recoverability, VAT etc.) preferred
  • Expertise in core accounting concepts to be able to understand context of support requests to provide more comprehensive guidance and solutions
  • Possess working knowledge of a variety of software applications and services (Microsoft Office etc.)
  • Strong written and verbal communications skills
  • Excellent interpersonal and customer service skills
  • Strong follow-up skills
  • Committed to seeing complex issues through to resolution
  • Ability to handle a fast paced environment and work well under pressure
  • Will consider either IT or Accounting background